1. Information Collected by the Company
a) We will collect information when you read or download information from the Site (IP Addresses and Cookies).
We will collect information generated by your visit to the web site. This may include your IP Address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Internet); the type of browser, operating system and device used to access the Site; the date and time you access the Site; the pages you visit; and if you visited the Site from another website, the address of that website.
Some of this information may be stored on your computer in the form of a cookie. This information helps the web server track such things as your preferences and any data you submit while browsing the Site. For example, the cookie can store login details and information relating to user preferences.
b) We may monitor, record, store and use any telephone, email or other communication with you.
2. How do we use your Information?
Qmile Group will use your information:
a) to provide you with services you have requested;
b) to administer our site and for internal operations, including data analysis, testing, research, statistical and survey purposes;
c) to measure or understand the effectiveness of advertising we serve to you and others, and to send relevant advertising to you.
More specifically Qmile Group will use your personal information as follows:
a) When you read or download information from the Site (IP Addresses and Cookies)
We will collect and store information collected from cookies for statistical purposes. We may use this information to provide you with a more personal service and assist in analysing Site traffic and usage. This information does not identify you personally and will not be used by Qmile Group, unless you register or make an enquiry with us.
b) When you send Qmile Group an enquiry or email
The personal details collected from you are stored electronically and can be accessed by Qmile Group. We will use the information in order to respond to your request or otherwise reply to the subject of the enquiry or email. Remember that email is not necessarily secure against interception. If your communication is very sensitive you might want to send it by postal mail instead.
We may also use your contact information to let you know about Qmile Group products, services, future developments, news, events or special offers which may be of interest to you.
We will use the information to provide you with information on the properties and/or developments which you are interested in. We may also use your contact information to let you know about other Qmile Group products, services, future developments, news, events or special offers which match your criteria or which may be of interest to you.
c) When you telephone us using the number displayed on the Site or in a search engine such as Google.
We use Infinity Tracking so that when you call us to request information we are able to return your call. By calling us you are agreeing to be contacted by telephone on the number you have called us from. If you wish to make your telephone number private please contact your telephone provider.
d) When you telephone us
We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us, for training purposes, for compliance purposes, for crime prevention and to improve the quality of our customer service.
In accordance with Data Protection Act 1998, Qmile Group follows strict security procedures in the storage and disclosure of information that you have given us. Qmile Group has implemented security polices, rules and technical measures to protect the personal information that we have under our control. The security measures are designed to prevent unauthorised access, improper use and disclosure, unauthorised modification and unlawful destruction or accidental loss.
4. Third Parties
Qmile Group may appoint suppliers, sub-contractors or agents in order to provide you with service(s) that you request. Examples of such services include following up on enquiries made by you, providing further information on Qmile Group products and carrying out viewings at Qmile Group properties and/or developments. Accordingly, we may pass on your personal information to group companies or to any of Qmile Group' approved suppliers, sub-contractors or agents for these purposes.
5. Data Retention
If you submit your details for the purposes of enquiring about a specific property or development, the personal information we collect on the Site will be held for the period of time that the specific property/development is on sale, plus an additional 18 months thereafter (the "Time Period").
If you ask for your details to be applied to a new property or development the Time Period will begin again.
After the Time Period has elapsed, information that could be used to identify you personally will be removed; however your postcode and some demographic information may be retained. This information will be used for research purposes in an aggregated form only.
If you submit your details for any other reason, your personal information may be held for a different period of time.
6. Communications and Announcements from the Site
a) Promotional updates
We may contact you to provide information on the specific properties/developments you have expressed an interest in, as well as other Qmile Group products, services, future developments, news, events or special offers which match the criteria specified by you or which otherwise may be of interest to you.
We may contact you by phone, SMS, email or post.
b) Service announcements
It may be necessary for the Company to send a service announcement email to users of the Site if for example the service is temporarily suspended for maintenance. These communications will be sent to all users of the Site, but will not be promotional in nature.
7. Your Rights
a) Access to your personal data
8. Improvements to the Site
Qmile Group is committed to providing the best service and information possible to you. We are therefore continually seeking ways of improving and upgrading the Site and reserve the right to make changes to the Site and the way we process information collected from it. Qmile Group is committed to continue to respect the privacy and preferences of all users of this Site.